Question 1

How to get started?

Accepted Answer

The first step is a consultation so we can understand your business requirements. Simply sign up to get started.Once our Sales Officer has discussed our payment solutions with you, we'll proceed with the document signing and the completion of your requirements. After everything has been submitted and approved, you can expect your QR standee to be delivered to your location within 1–2 weeks.Once your QR has been delivered, our Sales Officer will conduct a Merchant Portal Orientation to help you navigate the portal. After that, you're all set to receive payments.

Question 2

How do we obtain API credentials?

Accepted Answer

API credentials are issued after successful document submission and compliance verification. Once approved, your assigned MPay sales officer will securely provide your production API keys.

Question 3

What authentication method does MPay use?

Accepted Answer

MPay uses API key–based authentication for all API requests. This ensures secure access, straightforward implementation, and compliance with Bangko Sentral ng Pilipinas (BSP) security requirements.

Question 4

Are refunds, voids, or reversals supported?

Accepted Answer

Yes. MPay supports refunds and reversals, subject to transaction status, payment channel rules, and compliance validation.

Question 5

Do you support webhooks or callbacks?

Accepted Answer

Yes. MPay supports webhooks and callbacks to deliver real-time payment status updates for seamless system integration.

Question 6

Is there a QR code timeout limit?

Accepted Answer

Yes. QRPh dynamic QR codes expire after 30 minutes if no payment is completed.

Question 7

Is technical support available?

Accepted Answer

Yes. MPay provides dedicated technical support via Telegram, connecting your sales officer, merchant representative, and technical team for faster issue resolution.

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